Customer Experience Associate
About The Position
The Customer Experience Associate is responsible for greeting customers, answering questions, resolving concerns, and ensuring a positive checkout experience. This role involves operating scanning equipment and cash registers, accurately processing transactions, and maintaining proper cash handling procedures. The associate will also follow store and legal guidelines for restricted sales, stay knowledgeable about promotions and store layout, and maintain sanitation standards in the department. Cooperation with coworkers and supervisors is essential for smooth store operations, and associates are expected to continuously improve their job performance and utilize provided Personal Protective Equipment (PPE). This position may also involve assisting in other departments.
Requirements
- Completed or working towards a High School Diploma or General Education Degree (GED).
- No prior experience required.
Responsibilities
- Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
- Follows company policies relating to customer check out to increase customer satisfaction.
- Operates front end scanning equipment and cash register.
- Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
- Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
- Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
- Follows all store and legal guidelines regarding sale of tobacco and alcohol.
- Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
- Responsible for general sanitation in the department.
- Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
- Disposes of trash properly.
- Ensures smooth function of department and store by cooperating with co-workers and supervisors.
- Responsible to continuously improve job performance.
- Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
- May also be called upon to assist in other departments.
Benefits
- minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA)
- two supplemental medical plan options, the Advantage and Elite plans
- dental
- vision
- short term disability
- term life and AD&D
- voluntary insurance such as hospital indemnity, critical illness
- 401(k) assistance program
- pet insurance
- purchasing power
- paid time off
- sick pay
- retirement savings plans
- scholarship program
- associate discount programs
- auto and home insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
