Customer Experience Associate (New Grad)
About The Position
The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features.
Requirements
- A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
- Excellent written and verbal communication skills with the ability to explain complex topics clearly.
- Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.
- Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
- Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges.
- Ability to work the required shift for a 24/7 model
Nice To Haves
- Experience working in a customer support environment is preferred.
- A Bachelor’s degree or prior experience in the financial services industry is a plus.
Responsibilities
- Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools.
- Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
- Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts.
- Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.
Benefits
- Challenging, high-impact work to grow your career
- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
- Exceptional office experience with catered meals, events, and comfortable workspaces.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
