Customer Experience Associate

Belt Power LLC • Marietta, GA

13d • $22 - $28

About The Position

Make an Impact with Belt Power
At Belt Power, we help customers keep their operations moving by providing industry-leading conveyor and material handling solutions. We're looking for a Customer Experience Associate who is passionate about customer service, communication, and building strong relationships.

Requirements

• High school diploma or equivalent.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to work collaboratively and manage multiple priorities in a fast-paced environment.
• Customer-centric mindset with a commitment to providing exceptional service.
• Ability to communicate effectively with internal and external stakeholders.
• Strong problem-solving and follow-through skills.
• Ability to learn technical products and processes.
• Ability to manage competing priorities while maintaining accuracy.
• Proficiency in computer systems and business applications.

Nice To Haves

• Experience in customer service, inside sales support, order management, or account support.
• Experience with ERP and CRM systems.
• Experience in manufacturing, industrial distribution, material handling, or conveyor-related industries

Responsibilities

• Serve as a trusted resource for customer questions, orders, and service needs.
• Provide proactive communication regarding quotes, orders, delivery updates, and issue resolution.
• Work closely with sales, operations, production, and accounting teams to create a seamless customer experience.
• Maintain accurate customer and order information in company systems.
• Identify opportunities to strengthen customer relationships and support business growth.
• Deliver professional, responsive, and solution-focused customer service every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED