Customer Experience Associate (83688)
About The Position
The Customer Experience Associate will be responsible for greeting and welcoming members, guests, and visitors, managing customer complaints, and assisting with check-in and check-out procedures. This role involves providing information about programs and services, monitoring facility access, and assisting with membership sales. The associate will also maintain a clean front desk area, handle phone inquiries, perform administrative tasks, and collaborate with team members to ensure a positive environment. Additionally, this role serves as a resource and information clearinghouse for AG program staff.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service, hospitality, or front desk operations.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience with customer management software.
- Flexibility to work evenings, weekends, and holidays as needed.
Nice To Haves
- CPR and First Aid certification is a plus.
Responsibilities
- Greet and welcome members, guests, and visitors with a warm and friendly demeanor.
- Manage and resolve customer complaints and issues proactively and professionally.
- Assist members and guests with check-in and check-out procedures, ensuring smooth and efficient service.
- Provide accurate information about programs, services, and membership options.
- Monitor access to the facility, ensuring security and safety protocols are followed.
- Assist with membership sales, including explaining membership benefits and processing enrollments/registrations, printing membership cards.
- Maintain a clean and organized front desk and lobby area.
- Distribute towels to guests and process sales transactions.
- Handle phone inquiries and direct calls to appropriate departments.
- Assist with administrative tasks such as data entry, filing, and maintaining records.
- Collaborate with team members to ensure a positive and cohesive working environment.
- Serve as a resource and information clearinghouse to AG program staff.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
