Customer Experience Associate

Parsons Of Eagle River • Eagle River, WI

6d • Onsite

About The Position

Customer Experience Associate Eagle River, WI Team Parsons is seeking a friendly and dependable Customer Experience Associate to help create a welcoming and positive experience for every customer who visits our dealership. This front-line position supports both our customers and dealership team by assisting with daily operations, customer communication, and administrative support to ensure a smooth and professional experience throughout the dealership.

Requirements

• High school diploma or equivalent preferred
• Customer service, administrative, or dealership experience strongly desired
• Strong communication skills with the ability to interact professionally and warmly with customers and team members
• Ability to stay organized, manage multiple tasks, and maintain accurate records
• Comfortable handling basic math, cash transactions, and administrative processes with attention to detail
• Demonstrates professionalism, reliability, and sound judgment when resolving customer concerns
• Team-oriented mindset with a willingness to support coworkers and contribute to a positive workplace culture
• Valid driver’s license
• Saturday availability (8am-1pm)
• Reliable, self-motivated, and detail-oriented
• Team player with a positive attitude

Responsibilities

• Deliver a warm, professional first impression by greeting all showroom and service customers with enthusiasm and hospitality
• Guide customers to the appropriate team members and assist with general dealership inquiries
• Support an exceptional customer experience by maintaining a clean, comfortable, and welcoming customer lounge and reception area
• Accurately maintain customer records, process transactions, and assist with administrative documentation and reporting
• Handle customer concerns with professionalism, empathy, and urgency, escalating issues when appropriate
• Support daily dealership operations including phone coverage, mail distribution, office organization, and supply management
• Assist with cash handling, receipts, invoices, and basic inventory or operational tracking as needed
• Collaborate with all departments to ensure smooth communication and a positive customer experience throughout the dealership
• Perform additional administrative and customer support duties as assigned

Benefits

• Medical, Dental & Vision Insurance
• Paid time off and vacation (earned after 60 days of employment!)
• Paid holidays after 60 days ( we’re closed for many major holidays!)
• Short/Long Term Disability
• Life Insurance
• Growth opportunities
• Paid Training
• Long term job security
• Health and wellness
• Retirement with employer match
• Discounts on vehicle purchases and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED