Customer Experience Associate - Full-Time

The Staff Pad•Lenexa, KS

2d•Onsite

About The Position

The Staff Pad has partnered with a reputable, family-owned distributor of low-voltage electronics to hire an experienced Customer Experience Associate for their Lenexa, KS location. This role plays an important part in supporting customers, enabling sales, and keeping day-to-day branch operations running smoothly. Reporting to the Branch Manager, the Customer Experience Associate is central to branch operations, blending customer service, sales support, and warehouse operations into one dynamic role. You’ll serve as a key link between customers, sales, vendors, and internal teams, helping ensure seamless experience and efficient branch operations.

Requirements

High school diploma or equivalent
Experience in customer service, inventory, or ERP systems
Experience with Microsoft Office and CRM systems
Strong communication, organizational, multitasking and prioritizing skills
Attention to detail with a strong sense of urgency
Self-motivated, quick to learn, dependable and accountable
Ability to lift up to 70 lbs occasionally

Nice To Haves

college/associate degree preferred

Responsibilities

Assist customers in person and over the phone with orders, quotes, and inquiries
Manage returns, exchanges, and warranty claims
Communicate proactively to resolve issues quickly
Qualify and route inbound leads (calls, email, web, walk-ins)
Maintain accurate CRM/ERP records and follow-ups
Prepare quotes and support the sales process through close
Maintain organized systems, tools, and documentation
Support vendor coordination and onboarding efforts
Identify inefficiencies and suggest improvements
Pick, pack, ship, receive, and stock inventory
Maintain a clean, safe showroom and warehouse
Step in as needed to keep operations running smoothly