Customer Experience Associate
About The Position
The Customer Experience Associate is responsible for greeting customers, answering questions, resolving concerns promptly, and ensuring customer satisfaction during checkout. This role involves operating scanning equipment and cash registers, accurately processing transactions, maintaining security and cash drawer procedures, and adhering to store and legal guidelines for tobacco and alcohol sales. The associate will also be responsible for maintaining knowledge of weekly ads and promotions, ensuring departmental sanitation and cleanliness, and cooperating with co-workers and supervisors for smooth store operations. Additionally, the role requires continuous improvement of job performance and the proper utilization of company-provided Personal Protective Equipment (PPE). Associates may also be asked to assist in other departments.
Requirements
- Completed or working towards a High School Diploma or General Education Degree (GED).
- No prior experience required.
Responsibilities
- Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
- Follows company policies relating to customer check out to increase customer satisfaction.
- Operates front end scanning equipment and cash register.
- Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
- Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
- Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
- Follows all store and legal guidelines regarding sale of tobacco and alcohol.
- Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
- Responsible for general sanitation in the department.
- Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
- Disposes of trash properly.
- Ensures smooth function of department and store by cooperating with co-workers and supervisors.
- Responsible to continuously improve job performance.
- Responsible for utilization of all company provided Personal Protected Equipment (PPE).
- May also be called upon to assist in other departments.
Benefits
- minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA)
- two supplemental medical plan options, the Advantage and Elite plans
- dental
- vision
- short term disability
- term life and AD&D
- voluntary insurance such as hospital indemnity, critical illness
- 401(k) retirement savings plans
- scholarship program
- associate discount programs
- auto and home insurance
- employee assistance program
- pet insurance
- purchasing power
- paid time off
- sick pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
