Customer Experience Associate Trainee (Pittsburgh)

Commonwealth of Pennsylvania•Allegheny County, PA

3d•Hybrid

About The Position

As a Customer Experience Associate Trainee with the Department of Revenue, you will join a team committed to providing dependable service to taxpayers across Pennsylvania. This training role prepares you to support customers through clear explanations and helpful guidance. You will learn valuable skills that build a strong foundation for future advancement. This opportunity is ideal for individuals who enjoy learning and want to make a positive impact.

Requirements

One year of experience maintaining fiscal or financial records; or One year of customer service experience; or An equivalent combination of experience and training.
You must be able to perform essential job functions.
Pass an enhanced background check prior to beginning employment due to access to Federal Tax Information (FTI). This includes a fingerprint-based federal records check, a PA State Police clearance, a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years, and a citizenship/residency verification.

Nice To Haves

Opportunity to work from home (telework) part-time, up to 3 days a week after successful completion of required in-office training.
Must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania to telework.

Responsibilities

Provide basic responses to taxpayer inquiries through phone and written communication
Examine account issues and help create solutions to resolve discrepancies
Develop an understanding of tax laws, rules, regulations, and related procedures
Document recurring issues discovered through customer interactions and report them appropriately
Explain the steps for completing forms and navigating tax processes
Summarize taxpayer interactions and record adjustments and resolutions