Customer Experience Associate II

Revelyst Outdoor•San Diego, CA

10d•$20 - $23•Onsite

About The Position

Revelyst, is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors. The Installation Coordinator is responsible for maintaining the installation schedule. This position reports to the Install Design Supervisor and will be based out of your work from Carlsbad, CA.

Requirements

Highschool Diploma
Basic Computer Skills
Detailed Oriented

Responsibilities

Schedule and Manage installation opportunities with installers for upcoming installs.
Initiates and maintains regular communication with customers across the install life cycle, ensures timely customer follow-up and resolves open questions.
Ensure that the schedule is maximized in order to meet and exceed daily numbers.
Keep track of installation progress in Monday.com.
Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction.
Approve contractor bids and invoices and track any additional expenses incurred.
Review current lead times on both in-house and drop ship components to ensure accurate installation date.
Communicating with sales rep/sales support any corrections that need to be made to the installation schedule.
Research travel options for all jobs prior to bidding to ensure contractor bids reflect the true costs so the manager can effectively negotiate bids.
Maintain all the certifications and paperwork for new and ongoing subcontractors on their Monday.com boards.
Notate and submit invoicing for site survey orders and drop ship installs that do not have components listed.