Customer Experience Assistant
The Shepherd Companies•West Chester, OH
•Onsite
About The Position
The Customer Experience Assistant supports order fulfillment, inventory management, and shipping coordination in a fast‑paced manufacturing environment. This role partners with Production, Supply Chain, Quality Assurance (QA), and Sales to ensure accurate, on‑time delivery and excellent customer service.
Requirements
- Associate or Bachelor’s degree preferred (technical discipline a plus)
- Experience in chemical or pigment manufacturing strongly preferred
- Strong communication skills working across a variety of departments
- Manufacturing, order fulfillment, inventory, or logistics experience is a plus
- Strong organization, problem‑solving, and prioritization skills
- Comfortable working with multiple computers systems and keeping detailed records
Nice To Haves
- technical discipline a plus
- Experience in chemical or pigment manufacturing strongly preferred
- Manufacturing, order fulfillment, inventory, or logistics experience is a plus
Responsibilities
- Coordinate with Production, Supply Chain, and QA to ensure product availability
- Prioritize packaging, blending, and shipping based on production schedules and open orders
- Prepare and maintain shipping documentation; schedule shipments and pickups, material in process, and material in inventory
- Allocate inventory efficiently and track material through ERP systems
- Monitor inventory levels, investigate discrepancies, and process returns
- Maintain shipping and order status reports for internal teams
Benefits
- 401(K) plan – including Profit Sharing
- Tuition Reimbursement Plan
- Health, dental, vision, group term life and disability insurance starting Day 1
- Low, Pre-tax healthcare and dependent care flexible spending accounts
- Potential Annual Bonus
- 12 Paid holidays
- Employee Assistance Program
- Internal mobility and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
