Customer Experience and Enablement Lead

Bedrock Robotics•San Francisco, CA

23h•Onsite

About The Position

Bedrock is hiring a Customer Experience and Enablement Lead to help partners and their crews confidently adopt autonomy on jobsites. Working closely with Commercial, Operations, and Product leaders, this senior, hands-on role within Marketing designs onboarding, training, and field engagements that prepare customers for deployments and build the skills crews need to succeed. The role owns customer-facing materials and content, develops practical resources for Bedrock University, and builds customer and field advisory-board programs that enable feedback and peer learning. It focuses on scalable programs and partner readiness rather than individual account management, help-desk support, or deployment execution. The position is primarily in-office, with San Francisco or Austin preferred, and requires regular travel to customer sites, active jobsites, training activities, and partner gatherings.

Requirements

At least 8 years of experience in customer enablement, customer education, workforce development, training, community programs, partner engagement, or a comparable discipline.
Strategic, hands-on program-building ability, connecting partner needs, field realities, and business priorities into practical, scalable experiences.
Strong writing and communication skills, including the ability to turn complex technical input into clear, useful materials for audiences with different responsibilities and levels of familiarity.
Strong community-building and facilitation instincts, including the ability to earn trust, encourage participation, and create useful exchanges among customer leaders, crews, and internal experts.
Ability to learn unfamiliar subjects quickly, ask thoughtful questions, and work with technical and safety specialists to ensure materials are accurate and appropriate.
Strong project leadership and operational discipline, including coordinating multiple stakeholders, creating structure from ambiguity, and moving work from concept through delivery.
Collaborative, low-ego working style and genuine respect for people in the field.
Regular travel to customer sites, jobsites, training activities, and partner gatherings is required.

Nice To Haves

Construction or field-operations experience.
Experience building an academy, certification pathway, advisory-board program, or peer-learning community.

Responsibilities

Design the customer-facing onboarding experience with the Commercial team so customer leaders and field crews understand what to expect from day one.
Own communications, materials, collateral, and content supporting onboarding, deployments, crew training, and ongoing enablement.
Equip field teams to deliver consistent onboarding and training with facilitator guidance, reusable materials, and practical tools.
Develop training resources, guides, presentations, and other materials in collaboration with technical and safety experts, field operations teams, and creative partners.
Build programs that strengthen crew confidence and readiness, making the technology approachable and relevant to day-to-day jobsite responsibilities.
Support the strategy and roadmap for Bedrock University, developing practical resources and workshops into structured learning pathways, skills assessments, and eventual certification.
Manage customer and field advisory-board program mechanics, including member engagement, communications, meeting cadence, participation, and follow-through.
Partner with Commercial, Product, and Operations to collect insights through advisory-board experiences and inform the technical roadmap and future go-to-market motions.
Develop ongoing opportunities, such as webinars, for customer leaders and field crews to exchange ideas, share practical experiences, and learn from one another.
Establish workflows and measures to understand crew readiness, training effectiveness, partner participation, and the quality of field feedback.
Travel regularly to customers, active jobsites, training activities, and advisory-board gatherings to build relationships and keep programs grounded in field realities.