Marcus by Goldman Sachs, Customer Experience, Analyst - Richardson, TX

Goldman Sachs•Richardson, TX

7d•Onsite

About The Position

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Requirements

Bachelor’s degree or equivalent military experience
Demonstrated analytical skills and techniques
Experience dealing with large data sets (structured or unstructured)
Ability to interpret data to develop action plans to improve business processes
Ability to learn quickly and adapt to projects and deadlines
Passion for delivering a great customer experience at scale
Strong communication skills and the ability to build relationships with internal stakeholders
Strong judgment and comfort with ambiguity
Strong PC skills required (Excel, Access, PowerPoint, Word)
Competitive spirit with the ability to lead and motivate

Nice To Haves

Experience with metrics and reporting at a financial services company
Experience with Tableau, Power BI or similar data visualization tools
Experience in interacting with databases using SQL

Responsibilities

Work in conjunction with business units to develop and improve specific operational metrics
Build and maintain subject matter expertise in the application of metrics and measurement to business process within specific domains
Provide ad-hoc reporting and analysis of data with the ability to demonstrate significance
Provide report building expertise and support in the creation of performance monitoring mechanism
Assist in the identification, development and evolution of KPIs
Create and manage dashboard reports for management review