Customer Experience Agent

TEKsystems • Houston, TX

2d • Onsite

About The Position

The Client is committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care while leveraging data and technology through the Client Assistant, a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each member’s complete health history, we ensure better care at a lower cost—delivering the highest value to those who need it most.

Requirements

• 2+ years of experience in a customer-facing role, preferably in a call center, healthcare, hospitality, or another high-touch service environment where empathy is essential.
• Bilingual in Spanish and empathetic listener
• Highly accountable, resilient, and thrive in a structured, fast-paced environment where performance is measured
• Tech-savvy and comfortable navigating multiple computer systems and applications simultaneously.

Responsibilities

• Provide high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors.
• Prioritize preventive care.
• Leverage data and technology through the Client Assistant to help physicians make informed health recommendations.
• Give doctors a holistic view of each member’s complete health history.
• Ensure better care at a lower cost.
• Deliver the highest value to those who need it most.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees