Customer Experience Agent - Casual

Town of Canmore•Canmore, AB

60d•$24•Onsite

About The Position

Working directly out of Elevation Place and the Canmore Recreation Centre as one of our Customer Experience Agents, you will have the opportunity to deliver on your exceptional customer service to all our members, visitors and other town staff. Your fun, friendly and professional attitude will allow you to respond to all recreation related inquiries (by phone, email or in person) in an engaging way that builds relationships and makes everyone feel welcome. In this role, you will have the opportunity to work as part of a highly important team, supporting the effective day-to-day operations of both membership sales and customer service at Elevation Place and the Canmore Recreation Centre. This job will allow you to be creative and have fun as you look for ways to go beyond what our customers expect. This is a casual position, which involves working shifts at any point during our operating hours. Evening and weekend availability are required. Attributes: This job is perfect for someone who is a friendly, confident, team player with a proven dedication to providing exceptional customer service and a love of fitness and recreation! You will have the opportunity to further develop your strong communication and relationship building skills in this diverse position. In addition, you will have the ability to utilize your great attention to detail in cash handling, membership sales and completing a diversity of administrative tasks. You have a minimum of two years related experience in recreation, sales and/or customer service and minimum of a high school diploma. Post-secondary education in a related field such as recreation, kinesiology, physical education, business or sales is considered a strong asset! Current Standard First Aid, CPR/AED and WHMIS will help you to be successful in a busy recreation facility! We look forward to hearing from you!

Requirements

Minimum of two years related experience in recreation, sales and/or customer service
Minimum of a high school diploma
Current Standard First Aid, CPR/AED and WHMIS
Demonstrated ability to work effectively both independently and as part of a team
Able to manage a high volume of customer comments, inquiries, and requests (works well under pressure) while creating and maintaining a fun workplace
Intermediate level of computer skills in Microsoft Office programs, particularly Outlook, Word, and Excel
Strong written and verbal communication skills
Able to work a variety of shift times and hours including evenings and weekends as required

Nice To Haves

Post-secondary education in a related field such as Recreation, Hospitality and Tourism Kinesiology, Physical Education
Experience in programming and/or membership sales
Previous experience with recreation management and facility booking software