Customer Experience Advocate (Remote, Insurance Tech Startup)
About The Position
Jerry.ai is hiring a Customer Experience Advocate for its Customer Operations team. This role helps customers manage their car and home insurance needs by providing warm, timely support and making the insurance experience easier to navigate. The company is a fast-paced, high-energy, team-oriented, remote-first technology startup whose product and services are continually evolving. The advocate supports policyholders by answering inbound calls, resolving questions, processing policy service requests, and helping customers identify suitable insurance options, coverage gaps, discounts, and renewal changes. The role also involves learning Jerry’s app and insurance products in depth and sharing customer feedback to improve the product and customer experience. Prior experience in customer service, sales, or hospitality is helpful but not required.
Requirements
- A genuinely friendly and positive attitude and willingness to work as part of a team.
- Strong work ethic.
- Strong problem-solving skills.
- Strong communication skills.
- Must reside in an eligible location for a full-time hourly employee: Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia.
Nice To Haves
- Prior work experience in customer service, sales, or hospitality.
- A P&C insurance license; Jerry will pay for the license if the hire does not already have one.
Responsibilities
- Provide attentive customer care, including identifying coverage gaps, applicable discounts, and upcoming renewal increases.
- Answer inbound calls from policyholders who need changes made.
- Develop in-depth knowledge of insurance products and Jerry’s evolving app to guide customers.
- Resolve customer inquiries effectively through problem solving.
- Process service requests involving vehicles, drivers, lienholders, and policy documents.
- Share customer feedback and suggestions to help improve the product.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with employer matching.
- Paid vacation time and paid time off.
- Paid parental leave.
- Wellness benefits.
- Equity opportunities, including stock options.
- Flexible scheduling with either a five-day, eight-hour work week or a four-day, ten-hour work week.
- Work equipment provided.
- P&C insurance license costs paid by the company if needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
