Customer Experience Advocate
About The Position
Join our team of professional Customer Experience Advocates helping businesses with all of their Residential service needs, such as HVAC, Plumbing and Electrical. Be part of a growing team where we thrive responding to calls, emails, and chats from customers in a professional, and timely manner. We encourage daily interactions across business lines to provide an optimal level of support and communication. Develop and maintain strong professional working relationships with other team members. And have a deep understanding of Lee Company’s culture and mission to create a place where employees can THRIVE is vital to the success of this position.
Requirements
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Must practice active listening/ and problem-solving skills
- Driven, tenacious and enthusiastic attitude
- Service-minded 'How can I help?' approach
- Methodical, organized and with excellent attention to detail
- Team Player willing to roll sleeves up and collaborate with the team
- Ability to multi-task and work under pressure
- High level interpersonal communication skills, both verbal and written
- Computer skills (MS Teams, MS Outlook, Internet and Intranet navigation, Web-based platforms.
Nice To Haves
- Dynamics 365 experience a plus but not required.
- Five9 experience not required but desired.
Responsibilities
- Responding to calls, emails, and chats from customers in a professional, and timely manner.
- Encouraging daily interactions across business lines to provide an optimal level of support and communication.
- Developing and maintaining strong professional working relationships with other team members.
- Having a deep understanding of Lee Company’s culture and mission to create a place where employees can THRIVE.
Benefits
- Comprehensive health, dental, and vision insurance
- Free virtual primary care, mental health, and urgent care services for employees and their family members.
- Earned Wage Access (EWA) – access a portion of your earned pay before payday
- 401(k) company match
- HSA contributions
- Company-paid life and long-term disability insurance.
- Company-supported volunteer opportunities
- Free trade training through Lee Company University (LCU)
- Paid time off (PTO)
- Career growth opportunities
- Holidays
- Chaplain services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
