Customer Experience & Administrative Coordinator

Greenville Automotive Group • Greenville, AL

8h • Onsite

About The Position

Greenville Automotive Group is seeking an energetic, professional, and customer-focused individual to join our team as a Customer Experience Coordinator. This position is much more than simply answering phones. You will be the first voice our customers hear and often the first face they see when visiting our dealerships. We are looking for someone with a genuine passion for helping people, a positive attitude, exceptional communication skills, and what we call a "smiling voice." The ideal candidate enjoys working with people, thrives in a fast-paced environment, pays attention to detail, and takes pride in creating an exceptional customer experience. This position also provides administrative support to multiple departments, including accounting and office administration, making it an excellent opportunity for someone looking to build a long-term career within our organization.

Requirements

• Outstanding customer service skills
• Friendly, outgoing personality with a positive attitude
• Exceptional verbal and written communication skills
• A professional phone presence and a genuine "smiling voice"
• Strong organizational and multitasking abilities
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Professional appearance and demeanor
• Strong computer skills and ability to learn new software systems
• High School Diploma or GED required

Nice To Haves

• Previous customer service, receptionist, hospitality, retail, banking, call center, or administrative experience preferred

Responsibilities

• Answer incoming calls professionally, courteously, and efficiently
• Deliver a warm, welcoming, and positive experience for every customer
• Greet showroom and service customers
• Direct calls and customers to the appropriate department or team member
• Assist with customer follow-up and communication
• Support accounting, administrative, and office operations
• Assist office personnel with various projects and daily tasks
• Process and organize paperwork accurately
• Maintain customer records and data entry tasks
• Assist with scheduling and departmental coordination
• Help ensure a professional and organized office environment
• Provide exceptional customer service both in person and over the phone
• Represent Greenville Automotive Group in a professional and positive manner at all times

Benefits

• Competitive Compensation
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accident Insurance
• Cancer Insurance
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Additional Voluntary Insurance Options Available
• Paid Vacation and Holidays
• 401(k) Retirement Plan
• Career Advancement Opportunities
• Professional Development and Training
• Positive Team-Oriented Work Environment
• Degrees@Work Program through Strayer University (Associate Degree, Bachelor's Degree, Master's Degree with little to no out-of-pocket tuition expense)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED