PT Customer Experience Admin Coworking

Serendipity Labs•Denver, CO

1d•Onsite

About The Position

At Serendipity Labs, we pride ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well-designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced, and people-focused team. It is workplace as a service. As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high-energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals.

Requirements

Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.
Support and interact with members, visitors and lab staff
Hearing – Ability to receive detailed information through oral and telephone communication.
Talking – Clearly expresses ideas by means of spoken word.
Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision)
Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.
Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills
Experience in delivering a high level of hospitality and handling customer service request
Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision
A high attention to detail and being keen to deliver great experiences
Being a self starter but being open and willing to take direction
Knowledge of Microsoft Office suite, including Word, Excel and Outlook
Planning, managing, and executing events or meetings
High School Diploma or equivalent
Minimum 1 year experience in a hospitality position
Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.

Responsibilities

Providing a warm and professional welcome to visitors and users of the lab at reception.
Effectively handling phone and in person requests for assistance.
A keen attention to detail to anticipate Member needs.
Opening and closing the lab location so that its ready for business and meeting our brand standards.
Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas.
Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members.
Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up.
Creating a community through contributions to member events and fostering ways to engage members and the local community.
Generating interest in the lab by assisting with certain local marketing activities.
Knowing the Lab’s Members to ensure the best possible handling of requests, visitors, and service requirements.
Updating, charging, and maintaining accurate member information in billing software.
Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion.
Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable)

Benefits

Competitive hourly rate
Paid sick leave
Potential bonus up to $500 per quarter
50% Paid Short-Term and Long-Term Disability
401K
Employee Assistance Program (EAP)
Commuter Benefits
Generous Paid Time Off, Sick Time and company paid holidays
Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement.
Employee Referral Program