Customer Experience Account Manager - Req# 3953

Denali Water Solutions LLC•Dallas, TX

13h•Onsite

About The Position

The Account Manager is responsible for cultivating strong, long-term relationships with clients by serving as a trusted advisor and main point of contact. This role connects with key stakeholders to deliver cross-functional solutions tailored to client needs. The Account Manager is instrumental in maintaining client satisfaction through proactive communication, effective problem resolution, and strategic account development.

Requirements

2–4 years of proven experience in account management or related roles
Demonstrated ability to communicate, present, and influence effectively at all levels
Skilled at delivering client-focused solutions tailored to unique business needs
Exceptional organizational skills with the ability to manage multiple projects and deadlines
Strong negotiation, listening, and interpersonal communication skills
Proficiency in CRM systems and industry best practices
Customer-oriented mindset with adaptability to diverse communication styles
Self-starter who thrives in a fast-paced, results-driven environment
High level of integrity, reliability, and professionalism
Critical thinker with strong problem-solving abilities
Advanced working knowledge of Microsoft Excel
Quick to learn new systems and digital tools

Responsibilities

Serve as the primary point of contact for assigned clients, fostering strong and lasting relationships
Maintain up-to-date and accurate customer data and interactions in the CRM system
Effectively resolve client concerns by identifying issues, determining root causes, proposing and implementing solutions, and ensuring full resolution and follow-up
Act as a trusted advisor to key accounts, building relationships with customer stakeholders and executive sponsors
Ensure timely and successful delivery of services and solutions in alignment with client goals and expectations
Monitor, forecast, and report on key account metrics
Provide accurate and complete information using appropriate tools, systems, and resources
Support ongoing client engagement to ensure high levels of satisfaction and retention
Analyze customer usage patterns to identify opportunities for increased value and support
Collaborate with the Sales team to onboard new clients and expand existing accounts
Serve as a liaison between clients and internal teams to ensure seamless communication and execution

Benefits

Competitive compensation packages
Strong focus on safety, flexibility, and rewards and recognition
Ascend Employee Development Program
Access to over 6,000 professional courses via our Learning Management System
Comprehensive Medical: Self-insured medical plans with competitive options including copay and HSA plans
Dental & Vision: Full coverage for you and your family
Generous 401(k) match of up to 4%
Company-Paid Disability & Life Insurance: Long-Term and Short-Term Disability, as well as AD&D and Life Insurance
Voluntary Life for Employees & Family
Health Savings Plan
Paid Time Off (PTO) & Sick Time
Family leave
9 Paid Holidays
Paid Weekly
Professional Development: Free access to thousands of courses
Employee Assistance Program: Confidential counseling and resources
Wellness Program: Resources to keep you mentally, physically, and emotionally balanced