Customer Exp Specialist

Centerstone•Alton, IL

1d•Onsite

About The Position

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! SUMMARY OF POSITION Responds to inquiries received through phone, mail and/or face-to-face contact with clients about services. Responsible for providing support to the organization including providing excellent customer service, typing, copying, filing, data entry and other administrative duties. Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.

Requirements

Effectively communicate via written, verbal, in person and virtual methods.
Knowledge of guidelines for confidentiality
Skill in customer service techniques
Skill in problem-solving
High school diploma or equivalent
Ability to type 50-55 words per minute required

Nice To Haves

Three years customer or administrative support experience to a team or multiple individuals strongly preferred.
Two years of experience in a medical office setting preferred.

Responsibilities

Provides excellent customer experience; complies with the rules and regulations of organizations to which we are accountable.
Consistently returns phone calls and e-mails within 24 hours and updates voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.
Administrative duties such as: typing, copying, filing, and data entry.
Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.
Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces excellent customer experience.
Attends meetings as assigned.
Participates on committees as assigned.
Maintains appropriate communication with other employees and work as an effective member of the customer experience team.
Meets and maintains applicable trainings that are a requirement of Centerstone.