Customer Excellence Representative
About The Position
Tacori is seeking a Customer Excellence Representative to join their team in Glendale, CA. This full-time role focuses on following up on quotes, nurturing relationships with retail partners, and providing exceptional, luxury-level service. The representative will be the primary point of contact for retail partners nationwide, transforming jewelry aspirations into cherished memories through quotes, custom orders, and engaging conversations. Experience in luxury customer service, VIP client services, concierge, reservations, hospitality, or high-end retail is highly valued, and product training will be provided.
Requirements
- 2-4 years of experience in sales and customer service.
- Experience in luxury, hospitality, concierge, VIP services, reservations, or high-end retail backgrounds.
- A proven history of meeting and exceeding sales targets.
- Exceptional relationship-building skills with a genuine commitment to colleagues, clients, and retail partners.
- Strong mathematical aptitude for creating custom quotes.
- Demonstrated ability to be a self-starter, take initiative, and work independently.
- BA/BS degree or equivalent is preferred.
Responsibilities
- Follow up on quotes and open orders with retail partners to build trust, answer questions, and convert opportunities into sales.
- Cultivate enduring relationships with retail partners through proactive and personalized communication.
- Manage the entire client buying experience, ensuring accurate quotes, efficient order processing, and prompt delivery.
- Facilitate the creation of custom and bridal designs by collaborating with the design team from initial concept to final product.
- Serve as a key resource for retail partners by disseminating product knowledge, campaign information, and sales tools to empower their sales efforts.
- Organize point-of-sale materials and event orders to ensure effective presentation of Tacori products.
- Assist the sales team with tasks such as managing returns, handling inventory, and resolving daily issues.
Benefits
- $27.00 per hour
- Full-time position
- Free employee-only health insurance, 100% employer-paid
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
