Customer Excellence Representative

Tacori•Glendale, CA

1d•$0 - $27•Onsite

About The Position

At TACORI, every client interaction is an opportunity to turn a jewelry dream into a lasting memory. As a Customer Excellence Representative, you are the heartbeat of that experience, a trusted guide who ensures our clients feel heard, valued, and confident at every step of their journey. From the first inquiry to final delivery, you own that experience.

Requirements

BA/BS degree or equivalent preferred.
2-4 years’ experience in sales and customer service.
Ability to work independently and a self-starter. Entrepreneurial spirit
Vast knowledge of product line to service customers’ requests.
Experience in all aspects of developing and maintaining business relationships.
Proficiency in all Office programs: Word, Excel, PowerPoint, etc.
Proven track record of reaching and exceeding sales goals
Ability to perform well in a highly dynamic, rapidly changing environment
Ability to effectively prioritize and manage tasks
Strong problem solving and quantitative analytical skills
Excellent written and oral communication skills
Ability to work independently as well as collaboratively within a team environment
Strong math skills are needed to generate custom quotes.
Maintain safety by adhering to safety policies and be responsible to report accidents immediately.
Support all safety programs.
Proceed with caution when walking on slippery floors and congested areas.
Ensure that proper safety instructions are given before operating any equipment.
Ability to deal with the public in a professional and courteous manner.
Ability to communicate with all leaders and fellow associates.
Must be able to communicate effectively with customers.
Ability to handle conflict situations in a professional manner.

Responsibilities

Respond to order requests promptly and accurately across all channels (email, phone, internal systems).
Verify every order detailing product specification, pricing, shipping, and customer information.
Optimize all relevant systems to generate quotes and process orders efficiently.
Proactively communicate order status, address pricing questions, and manage modifications.
Maintain organized, accessible records so any quote can be answered quickly.
Partner with sales, design, operations, logistics, and/or merchandising to resolve issues before they reach the client.
Adhere to established pricing guidelines, discount structures, and approval processes for quotes and orders.
Know the full range of ALL TACORI products with continued education as collections grow.
Consistently meet or exceed targets for quote and order accuracy, processing efficiency, and turnaround time.
Collaborate with TACORI design teams to translate client requests into accurate, inspiring custom designs.
Generate detailed quotes for custom work including design time, materials, production, and customization fees.
Process custom orders with meticulous attention, ensuring every specification flows correctly into production.
Track each custom order through every stage of development, anticipating and surfacing any challenges early, while keeping clients and retail partners informed with proactive updates.
Verify that finished pieces meet agreed specifications and TACORI’s standards before shipping.
Coordinate shipping and delivery so the final moment of receiving the jewelry is as special as the design itself.
Stay current on all campaigns, product launches, sales tools and promotional offers so you can speak confidently.
Help retail partners leverage TACORI tools to enhance client engagement and drive meaningful sales conversations.
Develop working knowledge in collaboration with sales, of each account’s specific plans and in-store initiatives, to provide personalized guidance.
Communicate relevant marketing information to internal teams and external partners in a timely, clear manner.
Receive, validate, and process POS material requests from sales, marketing, and retail accounts accurately in Navision.
Track POS material orders and proactively update stakeholders on status and delivery timelines.
Coordinate with marketing and logistics to ensure on-time delivery so stores are always show-ready for clients.
Collaborate with sales and marketing to identify upcoming events and proactively gather all material and product requirements to guarantee smooth execution.
Generate timely, accurate quotes and process event orders.
Supports being a resource for reps, anticipating client needs, sharing feedback, onboarding new retail partners, and ad hoc activities as needed.
RA processing, partner communication, cross-team coordination, and return tracking.
Supports with inventory they're looking for, including replenishment, consignment/memo tracking, and demand planning alignment with sales.