Customer Excellence Representative
About The Position
The Customer Excellence (CE) team strategically prioritizes the sustained success and satisfaction of customers by consistently exceeding their expectations. The CE team commits to high-quality service and proactive engagement to drive satisfaction, retention, and a trust-based relationship with customers. The Customer Excellence Representative (CER) plays a critical role in supporting this mission by ensuring every customer interface is optimized for quality and reliability to build long-term relationships and customer loyalty. The CER will work closely with the Manufacturing, Business Development, and Customer Excellence teams to support day-to-day operations, keep processes running smoothly, and ensure timely customer communication.
Requirements
- 1-3 years of experience in customer service, project coordination, or customer-facing support roles
- Must be local to Olathe, KS and able to work in Vantage’s Olathe office full time
- Demonstrated ability to independently manage multiple priorities with accuracy
- Able to form strong working relationships across Manufacturing, Operations, and Customer Experience teams in a manufacturing environment
- Strong communication skills, both written and verbal
- Candidates must be authorized to work in the U.S., be fluent in English, and possess excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail with high standards for accuracy
- Collaborative, professional, and a proactive self-starter
Nice To Haves
- Experience in medical device or other highly regulated and/or technical industries preferred
- Experience using and navigating complex software systems, such as Enterprise Resource Planning (ERP) systems preferred
Responsibilities
- Anticipate customer needs to consistently exceed customer expectations
- Ensure a fast, accurate, and professional response to customer requests
- Escalate customer concerns appropriately while driving timely and effective customer communication
- Maintain and verify accurate records across internal software systems
- Support the broader CE team in addressing customer requests and coordinating deliverables
- Manage manufacturing order entry, tracking, and completion to ensure accurate and timely processing
- Work closely with the Manufacturing team to understand and communicate manufacturing order status updates
- Support Commercial team with onsite customer visit execution, which may include travel logistics, meal arrangements, facility tours, and other onsite preparation
- Collect and report Key Performance Indicators (KPIs) to CE Director on a reoccurring basis.
- Identify improvements in customer experience, communication flow, order accuracy, internal processes, and data integrity
- Support the implementation or enhancement of ERP/CRM workflows related to customer experience
Benefits
- Competitive benefits package, including health insurance, paid vacation, paid paternity leave, and 401k retirement plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
