Customer Excellence Specialist

Medela•McHenry, IL

1d•$19 - $21•Onsite

About The Position

Medela is seeking a Customer Excellence Specialist (Retailers, Distributers, Hospitals) You have a passion for customer service and communication, especially with high-volume clients such as retailers, distributors and hospitals. You bring experience in maintaining customer records, managing orders, RMAs, product repairs and order replacement. Your customer-centric approach helps you understand and address the full scope of any situation. You excel in fast-paced environments and have a keen attention to detail. You possess strong skills in ERP, CRM and phone systems. You have experience working in a call center environment. You seek a company that values both its customers and employees. This position requires an on-site presence in McHenry, IL, with the opportunity to move to a hybrid/remote schedule once fully trained.

Requirements

Minimum two years of experience as a Customer Service Representative; measured by metrics desired.
Strong multi-tasking and computer skills to navigate multiple systems.
Ability to cope with a fast-paced environment.
Ability to resolve issues using problem solving logic and troubleshooting skills.
Flexible and team oriented.
Excellent verbal and written communication skills.
Ability to manage multiple conflicting priorities.
Must be able to read, understand and communicate in English.

Responsibilities

Accurately collect and enter detailed account order placement.
Support order logistics and follow up management, including order status and tracking.
Professionally resolve issues by phone in accordance with company policies and procedures.
Conduct detailed product resolution specific to warranty guidelines.
Document customer interaction and report suggestions and complaints including any instance of injury.
Collect and maintain customer records as part of the customer relations management software.
Investigate and resolve product and return inquiries, including product services.
Research order fulfillment requests and investigate status inquiries.
Actively assist in problem solving; achieve first call resolution.