ProCare Customer Excellence Representative - 1st Shift (Hybrid)
About The Position
As the ProCare Customer Excellence Representative, you will provide phone and email support to sales teams and healthcare professionals while managing service order entry and data accuracy. Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service Deliver high-quality customer service by responding promptly and professionally to inquiries, supporting after-hours needs Provide phone and email support for inquiries from sales teams and healthcare professionals Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce Process all tasks in alignment with relevant working practices and standard operating procedures Offer after-hours support as needed, depending on call volume or workload demands
Requirements
- High School Diploma or equivalent
- Two (2) years’ relevant work experience
Nice To Haves
- Experience in call center, or customer-facing environment
- SAP, Salesforce experience
Responsibilities
- Provide phone and email support for inquiries from sales teams and healthcare professionals
- Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce
- Process all tasks in alignment with relevant working practices and standard operating procedures
- Offer after-hours support as needed, depending on call volume or workload demands
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
