Customer Excellence Manager

Solvchem•Pearland, TX

10d•Onsite

About The Position

We are seeking a motivated Customer Excellence Manager with experience leading customer service or operations teams in a fast-paced environment. The ideal candidate is a strong communicator and people leader who can improve processes, support cross-functional teams, and drive a customer-focused culture. If you're passionate about operational excellence, team development, and continuous improvement, we'd love to hear from you. The Company: SolvChem, Inc. is a chemical blending, packaging, and distribution company founded in 1971. The company operates through four divisions: Distribution, Consumer Products, Contract Packaging, and International. Our customer-focused culture and dedication to operational excellence have supported decades of growth across domestic and international markets. Learn more here. Position Summary: The Customer Excellence Manager is responsible for overseeing customer service operations across the SCI, CPK, SCCP, and SC divisions. This position provides leadership and direction to the department, ensuring effective service execution, customer focus, operational efficiency, and continuous improvement.

Requirements

Bachelor's degree in Business Administration, Supply Chain, or related field required.
5+ years of experience in logistics, supply chain, customer service, customer operations, sales support, or related role.
1-2 years of experience in a leadership or progressive management position required.

Nice To Haves

Previous experience within chemical distribution, chemical manufacturing, or chemical packaging sector preferred.
Bilingual in English and Spanish is preferred.
Intermediate to advanced proficiency with Microsoft Office programs preferred.
Experience with Chempax, SAP or other ERP systems used within the chemical or distribution industry preferred.
Working knowledge of DOT regulations related to hazardous materials (Hazmat) shipping and handling preferred.

Responsibilities

Lead the day-to-day operations of the Customer Service Department by establishing and implementing department goals, managing projects, and overseeing department activities.
Lead and develop the Customer Excellence team across multiple divisions.
Drive customer satisfaction, service performance, and operational efficiency.
Partner cross-functionally with Sales, Logistics, Inventory, Planning, Operations, and other departments to ensure exceptional service execution.
Monitor key performance metrics and identify opportunities for process improvement.
Support revenue growth initiatives while maintaining high service standards and customer focus.
Ensure compliance with company policies, safety standards, and regulatory requirements.