Customer Events Onsite Specialist (3-months contract)

Wonolo • Atlanta, GA

4d • Onsite

About The Position

Wonolo is seeking a Customer Events Onsite Specialist for a 3-month contract role. In this position, you will visit customer job sites, primarily large event spaces, to provide support to both customers and local workers (Wonoloers). You will act as a product expert for the Wonolo app, a problem-solver, and a human connection. Responsibilities may include serving as a local recruiting operations agent for W2 jobs, assisting workers with onboarding and assessments, and guiding users through routine tasks and new challenges. This role operates in a fast-paced, dynamic environment with a direct impact on supporting local workers and shaping the future of work. The ideal candidate is organized, takes initiative, can communicate effectively with diverse stakeholders, and possesses strong problem-solving skills to navigate ambiguity. You will be the face of Wonolo, ensuring a seamless experience for customers and workers. The role has a potential for extension beyond the initial 3 months and requires flexible availability for morning or evening/overnight shifts. Candidates located in the Atlanta, GA area who are willing to work onsite are encouraged to apply.

Requirements

• 2+ years of experience in an applicable role such as large event coordination, event scheduling, catering, staffing, operations, or customer service.
• Comfortable working in an industrial environment with communication skills to engage various stakeholders with many types of personalities and backgrounds, including warehouse managers, individuals not familiar with Wonolo, and the experienced Wonoloer community.
• Reliable, responsive and able to work under minimal supervision - you’ll be remote & collaborating with other Wonolo team members virtually.
• Experience identifying growth opportunities and self-driven to complete tasks and to proactively solve issues.
• A positive self-starter and eager to learn - you’re willing to own results, try new things, are open to feedback and not afraid to ask questions.
• Comfortable with tech platforms - e.g. Google for Business tools (Gmail, Calendar, Docs, and Sheets) and Slack.
• This role will require travel to and from customer facilities, and will therefore require a reliable form of transportation.

Nice To Haves

• Marketplace and/or startup experience
• Proficiency with Google Suite (Sheets, Slides, Docs, Forms) and Looker

Responsibilities

• Travel to Wonolo customer locations (commonly a large events space) and coordinate with customers on issues relating to the check-in / check-out process, time-theft prevention procedures, and other issues relating to Wonoloers' completion of jobs
• Provide real-time feedback on day-to-day operations.
• Conduct basic orientation for first day workers.
• Monitor performance of placed candidates, addressing concerns and offering support.
• Resolve issues and conflicts that may arise between candidates and supervisors.
• Build and maintain strong client relationships by understanding staffing needs and facilitating effective communication (in person and email).
• Oversee candidates' attendance and send out daily reports.
• Proactively communicate with no-shows and late arrivals, addressing concerns and taking necessary actions, including potential removal from assignments.
• Record observations, coaching, and outcomes in Google Docs, ensuring accurate and up-to-date documentation.
• Keep up to date with point tacking system and work with team members and client.
• Help the client avoid co-employment risks by handling difficult situations, including managing workers in real time (late arrivals, early departures, providing live coaching, terminating workers, collecting badges, and de-escalating potential situations that may arise) and offering representation.

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity
• We pay 100% of the medical/dental/vision insurance premiums for you
• Cell phone reimbursement and company laptop
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• Team outings, happy hours, company off-sites, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed