Customer Enrollment Specialist Infosec
About The Position
As our Enrollment Specialist, you’ll provide outstanding support to our customers through several methods of communication. You’ll engage with them via phone, email, chat and our ticketing system with the primary function of completing enrollment transactions. You will also act as a follow-up contact to ensure our enrolled students are properly prepared for the learning journey with Infosec. You’ll be answering questions ranging from how to navigate our environment, to customer questions on detailed logistics of their learning journey. Additionally, this role will provide project support to the Customer Experience Team on an as-needed basis.
Requirements
- Excellent written and verbal communication skills
- Strong attention to detail and ability to troubleshoot software issues
- 1-3 years customer service or administrative support experience
- Self-motivated with superb time management skills
- Ability to multitask and shift priorities when necessary
Nice To Haves
- Helpdesk or customer service ticketing system experience a bonus (Salesforce.com, Service Cloud, Zendesk, etc.)
Responsibilities
- Process boot camp enrollments into our internal systems
- Reach out and contact students to guide them through a successful journey
- Take advantage of every customer interaction to provide a memorable experience
- Field incoming client support requests via phone and email
- Document issues in support tickets and work with the client through resolution
- Identify critical issues that need to be raised, and delegate them appropriately
- Collaborate with internal teams to resolve dynamic issues
Benefits
- Comprehensive and rewarding Total Rewards package
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
