Customer Engineering Product Specialist

Cummins • Columbus, IN

5d • Onsite

About The Position

We are looking for a talented Customer Engineering Product Specialist to join our team specializing in engineering for our Cummins’ business in Columbus, IN.

Requirements

• Subject Matter Experts
• VPI teams
• OEM customers
• Advisor
• COLS
• GCE
• ALD
• Six Sigma methodologies

Nice To Haves

• Mentoring engineers
• Improving work processes
• Influencing technical direction
• Serving as a recognized subject matter expert

Responsibilities

• Partner with Subject Matter Experts, VPI teams, and OEM customers to deliver critical product data, installation requirements, and technical guidance that enable successful equipment integration and performance.
• Influence OEM machine quality, reliability, and optimization by making informed decisions on product selection, application design, and system integration strategies.
• Drive continuous improvement in installation quality and engineering processes by leveraging tools such as Advisor, COLS, and GCE to support efficient, data-driven decision making.
• Serve as the primary technical liaison for customers, building trusted relationships while managing specifications, product changes, technical inquiries, and complex installation issue resolution.
• Translate customer feedback and Voice of the Customer insights into functional product requirements, ensuring customer needs are reflected in product development and program decisions.
• Champion customer and market requirements within Cummins by participating in new product development programs, design reviews, and product change initiatives.
• Ensure successful product application and installation by validating prototype performance, maintaining compliance with Cummins installation standards, and utilizing ALD and Six Sigma methodologies to optimize results.
• Lead business-impacting projects and technical initiatives while mentoring engineers, improving work processes, influencing technical direction, and serving as a recognized subject matter expert within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed