Customer Engineering Manager, Google Cloud Fraud Defense, Google Cloud

Google•Atlanta, GA

5d•$192,000 - $267,000

About The Position

As a Customer Engineering Manager supporting Google Cloud’s Fraud Defense services team, you will lead a team responsible for growing the reCAPTCHA business by building and expanding relationships with new and existing customers. You and your team will act as trusted advisors to customers and advocates for reCAPTCHA solutions, supporting C-level executives, security leaders, and application teams. You will ensure the team has the selling and technical skills needed to move projects forward, help customers discover the technology and solutions, and advise on approaches to security and compliance. You will optimize team results in production, lead with empathy, and identify innovative ways to increase your impact and the team’s impact. Google Cloud helps organizations digitally transform their businesses and industries with enterprise-grade solutions based on Google technology and tools for developers. Customers in more than 200 countries and territories work with Google Cloud to support growth and address critical business problems.

Requirements

Bachelor’s degree or equivalent practical experience.
10 years of experience with cloud-native architecture in a customer-facing or support role.
7 years of leadership experience, such as people management, team leadership, mentorship, or coaching.
Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
Experience conducting technical conversations, demonstrations, prototyping, or workshops with customers.

Nice To Haves

Cloud or security industry certifications.
Experience influencing cross-functional teams, customers, and partners to affect business goals, customer experience, and customer expansion.
Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
Experience with enterprise security solutions such as Fraud Defense and reCAPTCHA.

Responsibilities

Develop and maintain a high-performing Customer Engineering team that meets or exceeds quarterly business goals and fosters a positive team culture for future talent.
Support the team’s partnership with reCAPTCHA Sales and Google Cloud teams to identify and qualify business opportunities, understand customer technical and compliance objections, and develop strategies to resolve technical blockers.
Enable the team to demonstrate and validate the benefits of User Protection Services products in customer and partner environments.
Lead a team responsible for technical aspects of solutions, including supporting reCAPTCHA opportunities, product and solution briefings, proof-of-concept work, and customer relationships.
Ensure the team prepares and delivers product messaging that communicates the solutions’ value proposition through whiteboarding, presentations, product demonstrations, white papers, trial management, and responses to Requests for Information (RFIs).