Customer Engineer - PDC (SEM Inspection & Metrology)

Applied Materials•Boise, ID

3d•$37 - $51•Onsite

About The Position

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Requirements

Associate degree, technical training, or equivalent experience (Bachelor’s preferred)
4–7 years of experience in semiconductor equipment support (Preferred)
Experience with SEM tools or e-beam inspection systems
Strong mechanical and electrical troubleshooting skills
Experience with vacuum systems, electron beam fundamentals, and precision motion systems
Basic understanding of semiconductor processes and defect/yield concepts
Solid communication skills and basic Microsoft Office knowledge
Valid driver’s license and ability to travel as needed

Responsibilities

Install, maintain, and upgrade Applied Materials PDC SEM-based inspection systems
Troubleshoot equipment using standard diagnostics, with support from senior engineers as needed
Perform preventative and corrective maintenance on electron beam, vacuum, electrical, and mechanical systems
Support customers in improving defect inspection performance and yield
Work with customers and internal teams to understand process flows and inspection requirements
Train and mentor junior engineers
Communicate directly with customers to ensure tool uptime and performance