Customer Engineer

Cresta

About The Position

As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems. This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously. You'll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools. You'll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly. Join our dynamic team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.

Requirements

Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
Ability to use APIs and SDKs to build value added solutions
Experience with AWS and Git
Think big, deliver simple
Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.

Nice To Haves

Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable.

Responsibilities

Execute on integration design and project plan created by IMs, SAs and other stakeholders
Design, build and deploy applications using Cresta SDKs, libraries and APIs
These applications will be integrated with contact center chat or phone platforms.
Participate in testing, troubleshooting and maintenance of Cresta products.
Hands on experience in Go, Python and Javascript
Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes.