Customer Engineer

Emerge Career Partners • New York, NY

5d

About The Position

We're looking for a Customer Engineer to help us tackle the challenge of managing customer support across text messages and email at scale. This isn't a traditional support role—we need someone who can help us build systems capable of exponentially serving more users. You'll split your time between: Direct support work (~2-3 hours/day on weekdays): Achieving inbox zero, answering student inquiries via SMS and email Systems building : Working with LLMs, refining dashboards, evaluating vendors, and automating workflows This is a hands-on opportunity to understand our users deeply while building the infrastructure to serve thousands more.

Requirements

• Currently enrolled in a CS or related program
• Genuine excitement about serving users—you see support as a feature, not a chore
• Strong attention to detail (small mistakes compound in our work)
• Comfort working with LLMs, APIs, and data tools
• Builder mindset: you find a way or create one
• Bias toward action over perfect plans

Responsibilities

• Manage daily student support across text and email channels
• Build and refine LLM-powered tools to improve response quality and efficiency
• Identify patterns in support requests to inform product and process improvements
• Evaluate vendor solutions against our requirements
• Create dashboards to track support metrics and surface insights
• Document processes and build toward scalable, automated support systems

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed