Customer Engineer

Biofire • Broomfield, CO

8d • $120,000 - $140,000

About The Position

As a Customer Engineer at Biofire, you will play a pivotal role in capturing, translating, and operationalizing customer feedback into engineering-ready insights that directly shape the future of the Biofire Smart Gun. We are looking for someone who is technically curious, highly detail-oriented, and deeply empathetic to users to contribute to our Product and Customer Engineering efforts and help ensure Biofire delivers the safest, most intuitive firearm experience ever built.
To succeed you will need to be able to own the full lifecycle of customer feedback — from intake and categorization to clear documentation and escalation — while actively supporting Customer Success with reusable knowledge resources. You will need to be a hands-on, user-centered problem solver, who is eager to bridge real-world customer needs with technical execution and continuous product improvement. If you’re excited about helping to solve mission-critical challenges at the intersection of hardware, software, and safety, we encourage you to apply.

Responsibilities

• Translating qualitative customer experiences into structured, engineering-ready reports, investigations, and actionable recommendations
• Conducting hands-on product testing of new features and upcoming releases, evaluating functionality through the lens of real customer use, identifying friction points early, and providing feedback to improve usability, training, and product readiness prior to public launch
• Supporting Customer Success by drafting response templates, FAQs, troubleshooting guides, and documentation that reduce the need for engineering escalation
• Participating in customer interviews, demonstrations, and field engagements to gather firsthand insights into usage patterns, friction points, and unmet needs
• Hosting live-fire demonstration events and maintaining Range Safety Officer (RSO) certification to ensure safe, compliant, and informative user training and feedback capture.

Benefits

• Stock Options in Biofire, 401(k), HSA - and other financial benefits
• Medical Insurance - including plan options with $0 payroll deduction
• Dental, Vision and Life Insurance Plans - with $0 payroll deduction
• 3 Weeks Vacation and Sick time (Flex Time for salary positions), and 13 Paid Holidays
• Parental Leave - and other family-building, adoption and surrogacy benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed