Customer Engineer

Samsung Electronics • Austin, TX

1d • Onsite

About The Position

About Samsung Austin Semiconductor Samsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At SAS, we are Innovating Today to Power the Devices of Tomorrow. Come innovate with us! Position Summary In your role as a Customer Project Manager at Samsung Austin Semiconductor you'll be responsible for managing the foundry customer’s programs in 28nm, 14nm and other new technologies and derivative nodes within the Customer Engineering Organization. You'll collaborate with external foundry customer(s), Fab, sales/marketing, Korea HQ teams to take the process from new product introduction to mass production. You'll also will be responsible for driving business growth by providing SAS foundry engineering services excellency; and act as a primary technical account interface with the customer and all other functional teams within Samsung Foundry, and are able to drive engineering, manufacturing teams and foundry customer to achieve production milestones in order to accomplish company business, engineering, and production goals.

Requirements

• Bachelor's Degree in Electrical Engineering or Physical Sciences or equivalent experience required.
• Requires 7+ years of related experience in Semiconductor process, product or device engineering with Bachelor's, 5+ years with Master's or 3+ years with Ph.D.
• Ability to travel 10% domestically and internationally
• Microsoft PowerPoint, Excel etc.

Nice To Haves

• M.S./Ph.D. Electrical Engineering or Physical Sciences preferred.
• Prior Foundry Customer Interface experience preferred.
• Working knowledge of 45nm and below technology basic process integration, device physics, reliability, product Eng., testing.
• Basic knowledge of all unit processes including thin films deposition, lithography, etch, diffusion, wet process, Cu plating, and CMP.
• Understanding of the interactions between process and yield, product performance and reliability.
• Experience with new product introduction, device/environmental qualification, high volume production ramp, yield improvement.
• FinFET technology experiences are preferred to be added value

Responsibilities

• Managing Customer Engineering team and also act as account interface with Foundry Customers & other functional teams in Samsung.
• Managing all customer meetings (Conf call, F2F, QTR/QBR, etc) and internal meetings.
• Facilitating and strengthening effective communication between the customer and Samsung Foundry in order to achieve business goals from NPI (new product introduction) to Mass Production.
• Acting as a lead in major negotiations with customers on engineering and SAS engineering and manufacturing operational issues in order to manage business impacts.
• Partnering with engineering and business groups to ensure new product introduction activities are meeting customer schedule and technical requirements.
• Monitoring factory performance KPI on key customer indicators and initiates corrective action programs as needed with factor counterparts.

Benefits

• Medical, dental, and vision insurance
• Life insurance and 401(k) matching with immediate vesting
• Onsite café(s) and workout facilities
• Paid maternity and paternity leave
• Paid time off (PTO) + 2 personal holidays and 10 regular holidays
• Wellness incentives and MORE
• Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level