Customer Engineer

Armis Security • Boston, MA

10d • $75,000 - $95,000 • Hybrid

About The Position

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
Armis is a privately held company headquartered in California.
Hybrid 3 days a week
Hubs: Boston, MA, Dallas Tx., Austin Tx., Arlington Va.
The Armis Customer Engineer (ACE) team drives the Armis deployment value by collaborating, reinforcing, and improving deployment efforts wherever possible. An ACE’s day-to-day involves expanding the Armis deployment and visibility into the customer environment and enabling seamless operation of the Armis platform. ACE transactions are requested through a ticketing system. ACE’s work with the Technical Account Managers (TAM) to successfully deploy and expedite the time to value of the Armis platform. The ACE engineer handles technical network and security-related activities in the customer environment, as designated by the technical account manager. Great role for an introduction to Cyber and vendor space.

Requirements

• B.S. in IT, IS CS, MIS, or Associates equivalent work experience
• 2+ years experience in a small to enterprise-sized solutions service delivery capacity
• 40-80% travel for the first 6 - 8 months
• Strong willingness to learn, grow, and adapt to new challenges

Nice To Haves

• Ability to learn and showcase new technologies and solutions
• Become the product expert with all the Armis features and offerings
• Knowledge of IT and IoT Security
• Network experience is a plus
• Automation experience is a plus
• Relatable certs: CCENT, CCNA, Programming languages, Linux+, Security +, Cloud

Responsibilities

• Extensive Travel to customer sites for up to first 6 - 8 months requiring 40-80% travel commitment
• Coordinate travel logistics, including car rental, flight and hotel accommodations
• Successfully complete 100+ armis installations within the first 6 - 8 months
• Communicate project progress
• Perform technical activities and tasks alongside T.CSM's to Armis customer base throughout the deployment process.
• Perform network engineering and security-related tasks on multiple sites and deployment efforts globally (remote)
• Provide supplemental coverage to the T.CSM's processes and tasks where applicable according to the ACE’s area of proficiency
• Collaborate with different teams to promote success, scalability, and efficiency.
• Assist in Troubleshooting Armis Integrations and Network Connectivity
• Demonstrate the ability to dive deep into security topics and tools
• Utilize ticketing system to log, track, and manage ACE support requests

Benefits

• Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees