Customer Engineer, Federal Civilian Agencies, Google Public Sector

Google•Reston, VA

About The Position

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Customer Engineer in Google Public Sector, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs-of-concept, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will focus on a range of customer opportunities as a technical generalist, spanning infrastructure modernization, application modernization, data analytics and more. You will have a passion for building new relationships, with experience in prospecting and building out greenfield territories. Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

Requirements

Bachelor's degree or equivalent practical experience.
6 years of experience with cloud native architecture in a customer-facing or support role.
Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms in the federal government.
Experience engaging with, and presenting to, technical stakeholders and executive leaders in the Federal government space.
Ability to travel up to 20% of the time.

Nice To Haves

Experience with Generative Artificial Intelligence (Gen AI) use cases, or deploying custom AI applications.
Experience in migrating applications and services to cloud platforms.
Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building out Greenfield territories.
Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

Responsibilities

Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
Share in-depth enterprise infrastructure modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
Guide customers through assessments of existing legacy application environment(s) and provide recommendations on a prioritization roadmap for infrastructure and application modernization.
Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
Architect and deliver "art of the possible" demonstrations for Federal Civilian agencies by integrating human-centric UI/UX design with scalable cloud infrastructure to visualize and solve mission issues.