Customer Engineer

Teleskope • New York, NY

23h • Hybrid

About The Position

We are seeking a Customer Engineer who will be the technical face of Teleskope to our customers. You’ll operate across pre- and post-sales, sit between GTM and Engineering, support and own customer deployments, and manage the technical post-sales lifecycle. The role requires hands-on engineering: writing bespoke integrations/automations, fixing customer-specific issues, and delivering production-ready technical solutions.

Requirements

• 3+ years supporting enterprise customers in a hands-on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar).
• Proven ability to read, modify, and contribute to codebases and deployment automation. Comfortable shipping small fixes and end-to-end customer solutions.
• Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD).
• Practical scripting and programming skills (e.g., Python, Bash; experience with Golang/TypeScript is a plus).
• Experience mapping customer environments and discovering technical, security, and process requirements.
• Excellent communication skills and a consultative mindset — able to explain technical tradeoffs to both engineers and functional stakeholders.
• BS/BA in Computer Science or equivalent experience.
• Must be based in NYC (we work hybrid, in-office Tue/Wed/Thu).

Responsibilities

• Lead technical onboarding and integration for customers in partnership with a Forward Deployed SRE — design, provision, and validate production deployments.
• Support technically complex use cases by developing scripts, automation, and custom integrations; triage and resolve operational issues in customer environments.
• Own accounts and customer success from conversion to renewal, and partner with go-to-market to identify expansion and upsell opportunities.
• Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate.
• Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership.
• Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team.
• Produce clear technical documentation, runbooks, and handoffs for customers and internal teams.

Benefits

• An opportunity to join an early-stage startup in one of today’s fastest-growing markets.
• Huge opportunity to impact Teleskope's growth and success in the market.
• Room to learn, grow, and rapidly advance in your career as part of a growing team.
• A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
• Flexible vacation and work-from-home days.
• Competitive salary and meaningful equity.
• Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level