Customer Engineer - Process, Diagnostics, and Control
About The Position
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Requirements
- Associate degree, technical training, or equivalent experience (Bachelor’s preferred)
- 4–7 years of experience in semiconductor equipment support or related field
- Experience with SEM tools or e-beam inspection systems
- Strong mechanical and electrical troubleshooting skills
- Experience with vacuum systems, electron beam fundamentals, and precision motion systems
- Basic understanding of semiconductor processes and defect/yield concepts
- Solid communication skills and basic Microsoft Office knowledge
- Ability to read and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Familiarity with hand tools and their appropriate usage, including digital multimeters
- Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Nice To Haves
- 2–4 years of work experience in customer/field service support, or a related technical field
Responsibilities
- Install, maintain, and upgrade Applied Materials PDC SEM-based inspection systems
- Troubleshoot equipment using standard diagnostics, with support from senior engineers as needed
- Perform preventative and corrective maintenance on electron beam, vacuum, electrical, and mechanical systems
- Support customers in improving defect inspection performance and yield
- Work with customers and internal teams to understand process flows and inspection requirements
- Communicate directly with customers to ensure tool uptime and performance
Benefits
- Supportive work culture that encourages learning, development, and career growth
- Programs and support that encourage personal and professional growth
- Comprehensive benefits package
- Participation in a bonus program
- Stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
