Customer Engineer III (C3)

Applied Materials•St Peters, MO

6d•Onsite

About The Position

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. Field Service Engineer III (C3) If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. Our senior-level Field Service Engineers work independently, and help train junior colleagues, to create and support the technology that the world relies on to manufacture semiconductor chips and related materials. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems.

Requirements

An associate degree in electronics or engineering technologies, or equivalent work experience, or completion of military technical training and field experience
Ability to read electrical and mechanical schematics
Clear and effective written/verbal communications skills, with an emphasis on documenting details
Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
Advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
Strong knowledge of hand tools and proper usage, including a digital multimeter
Candidates must be fully authorized to work in the US. Visa sponsorship is not available for this role

Nice To Haves

4–7 years of work experience in semiconductor industry or another equipment support industry

Responsibilities

Assist with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment
Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems
Complete required job documentation, safety training and procedures for processing parts
Professionally represent Applied Materials to the customer, using your “customer first” mindset
Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines
Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset