Customer Engineer II - Miami, FL

Vertiv•Miami, FL

4h•Onsite

About The Position

A Customer Engineer II is responsible for installation, commissioning, scheduled and emergency service on products serviced by Liebert commensurate with appropriate certification. The CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The CE is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

Requirements

ASEET – preferred
ASMET
Six years military experience in a related field
Equivalent industry experience
Minimum of 2 years as a CE I
Product certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart)
Meet all aspect of your current job description
Consistent Performance appraisal ratings of a score equal to the District average
Professional
Reliable
Team Player
Familiarity with electrical / electronic test equipment and fundamentals
Must be able to read and interpret electrical line diagrams and blueprints
Working knowledge of OHM’s law and electronic theory
Ability to make an immediate site evaluation skills to include: environmental temperature, and general operating conditions without supervision
Provide required technical fix/repair techniques as necessary
Download pertinent operating information to provide independent troubleshooting evaluation
Capable of completing tasks and return unit to full operating conditions without direct supervision
Ability to summarize and report all work related tasks performed
Communication skills
Safety procedures
Customer service skills
Organizational and planning skills
Troubleshooting skills
Computer skills
Mechanical aptitude
Travel is required
Flexible schedules (weekends, evenings, and holidays)
Valid driver’s license
Candidates are required to successfully pass a drug test prior to employment.
In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
Frequently required to sit and climb or balance.
Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Vertiv will only employ those who are legally authorized to work in the United States.
This is not a position for which sponsorship will be provided.
Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

ASEET – preferred

Responsibilities

Rely on limited experience and judgment to plan and accomplish goals
Perform a variety of work related tasks
Capable of working under general supervision but to a large degree independently
Maintain certifications per Job Progression table
Render on site and phone assistance to customers
Communicate with National Technical Support on equipment issues
Perform work related tasks according to company guidelines for scheduled maintenance
Implement Field Change Notices according to published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
Provide accurate and timely reporting according to company guidelines
Time cards, expense reports, mileage reports, ticket closure, et al.
Maintain individual inventory in accordance with company policy
Provide estimated time of arrival to the Customer Response Center where applicable
Maintain company property according to company policies
Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer for where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making strong decisions, technical and commercial, under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Managers, co-workers, Support Services, electronic communications, et al.