Customer Engineer II (C2)

Applied Materials • Lehi, UT

4d • $31 - $42 • Onsite

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Requirements

• Functional Knowledge: Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area
• Business Expertise: Uses knowledge of how the team integrates with others to accomplish the team objectives
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge
• Leadership: Provides informal guidance and support to more junior team members
• Problem Solving: Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures
• Impact: Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency
• Interpersonal Skills: Explains technical information within the team

Responsibilities

• Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications.
• Performs startup activities through Tier II with limited support.
• Able to complete qualifications with minimal assistance.
• Completes quality repairs.
• Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
• May initiate or participate in projects to drive down costs or increase uptime.
• Ability to carry out action plans and report findings.
• Verifies operational quality of system equipment.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• May identify procedural issues.
• Can perform most retrofits on equipment.
• Assists in process issues.
• Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.
• Demonstrates strong interest and knowledge of the customer’s business.
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
• Is consistently able to operate in high pressure or ambiguous situations.
• Solicits customer feedback.
• Understands the impact of various actions/decisions on the account.
• Is aware of potential dissatisfies and escalates as appropriate.
• Develops and executes corrective action plans.
• Performs BKM’s.
• Actively engages in the use of knowledge management systems.
• Complies with all IP guidelines.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Benefits

• supportive work culture that encourages you to learn, develop, and grow your career
• comprehensive benefits package
• participation in a bonus and a stock award program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed