Customer Engineer, ASEAN Specialist

Cloudflare•San Francisco, CA

12d•Onsite

About The Position

At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the solutioning, to onboarding, to long-term adoption and ongoing account expansion. Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Requirements

3 years or more of experience in a customer-facing technical Pre-Sales role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, or Principal leveling).
Demonstrated experience building tools with AI and a strong focus on using automation to solve technical and customer-facing challenges.
Foundational understanding of Web Technologies, Internet Security, Computer Networking, along with strong technical troubleshooting skills.
Willingness to work in a revenue-aligned environment.
Passionate about learning new technologies and comfortable working in a fast-paced environment that requires navigating ambiguity.
Proven ability to proactively identify and diagnose complex issues, followed by developing sustainable, preventative solutions.
Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

Nice To Haves

Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
Additional ASEAN languages would be a bonus to communicate with customers across the ASEAN countries

Responsibilities

Partner closely with ASEAN Field Customer Engineers and Sales team to build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Developer, Security, Networking Platforms).
Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.
Carry a variable quota tied directly to regional revenue. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Translate platform capabilities into return on investment for C-level executives.