Customer Engagement Specialist (Mid-Level or Senior)

Boeing • Ridley Park, PA

2d • Onsite

About The Position

Boeing Defense, Space and Security (BDS) has an exciting opportunity for a Customer Engagement Specialist (Level 3 or 4) to join the BDS Vertical Lift team in Ridley Park, PA. The BDS, Business Development & Strategy (BD&S) Customer & Market Engagement function is responsible for delivering exceptional customer experiences that strengthen relationships, support business growth, and elevate Boeing’s global brand. As a member of the BD&S, Customer & Market Engagement team, you will provide leadership and support in strategic event planning and marketing efforts for a variety of BDS and BGS programs, both domestic and international. In this role, the Customer Engagement Specialist will focus on supporting customer events within the BDS Vertical Lift business and the Philadelphia site.

Requirements

• 3+ years of experience assembling and delivering key briefings both to senior leadership as well as through the organization
• 3+ years of experience planning, organizing, facilitating and/or executing large-scale meetings and events
• 3+ years of experience with managing multiple projects concurrently
• Able and willing to travel domestically and internationally 15-25% of the time
• Experience leading cross-functional, geographically dispersed teams
• Must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice To Haves

• 5+ years of experience developing and maintaining relationships and partnerships with senior management, customers, stakeholders, peers and partners.
• Certified Meeting Professional, Certified Government Meeting Professional, or other event marketing industry certification.
• Experience developing and managing event related technology including registration systems, event management systems, event apps, etc.
• Experience with working with international customers.
• Experience with contracts and negotiations.
• Level 3 : 3 or more years' related work experience or an equivalent combination of education and experience
• Level 4 : 5 or more years' related work experience or an equivalent combination of education and experience

Responsibilities

• Supporting customer events within the BDS Vertical Lift business
• Planning, coordinating, and executing complex customer visits, special events, conferences, product demonstrations, site tours, and sponsored functions for U.S. Department of Defense and international customers, Boeing and industry partner executives, elected officials, community groups, local government representatives, and suppliers
• Demonstrating leadership, event project management, marketing, communication, and team-building skills
• Organizing and leading a multi-disciplinary team, including facilities, marketing/communications, graphics, security, transportation, and other partners, to execute the event plan
• Continuously collecting, integrating, and proactively sharing information with all stakeholders to ensure alignment with the plan
• Supporting senior executives through briefings, plan reviews, and development of executive event schedules
• Researching and evaluating potential venues based on customer requirements such as budget, group size, format, site accessibility, aesthetics, and A/V needs; conducting site inspections as needed and recommending preferred venues
• Strengthening internal and external customer and supplier networks
• Providing direction to others to ensure successful completion of tasks
• Implementing logistics for complex and/or highly visible visits and events in accordance with company policies and procedures, branding requirements, business courtesy guidelines, and U.S. and foreign government regulations
• Applying strong knowledge of customer customs and cultures to all aspects of the visit or event, while providing sound protocol guidance and taking appropriate action
• Demonstrating strong business knowledge, flexibility, attention to detail, decisiveness, forward thinking, and a positive approach to change and innovation
• Managing multiple projects simultaneously with minimal supervision, meeting deadlines and budget targets, and maintaining effective working relationships and customer partnerships
• Providing on-site management of event resources
• Facilitating process improvements based on detailed analysis of feedback

Benefits

• health insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life and disability insurance programs
• paid and unpaid time away from work
• 401(k) plan
• Boeing will match contributions dollar for dollar, up to 10% of eligible pay with immediate 100% vesting
• Student Loan Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed