Customer Engagement Specialist - Full Time

Caesars Entertainment • Las Vegas, NV

1d • Onsite

About The Position

The Customer Engagement Specialist is responsible for proactively engaging customers who encounter friction points that may prevent account activation, ongoing engagement, or long-term loyalty. Through personalized outreach and consultative problem-solving, the Specialist removes barriers, resolves issues, and re-engages customers to maximize retention and revenue opportunities.

Requirements

• 2+ years of experience in customer service, retention, sales, hospitality, account management, or customer success.
• Excellent verbal and written communication skills.
• Strong relationship-building and problem-solving capabilities.
• Experience using CRM and customer engagement platforms.
• Ability to work in a performance-driven environment with measurable goals.

Nice To Haves

• Gaming, sportsbook, casino, financial services, or telecom experience preferred.

Responsibilities

• Conduct outbound outreach to customers identified through Service Recovery programs.
• Assist customers who abandon registration, verification, or funding processes.
• Support KYC completion, failed deposit recovery, and source-of-funds documentation requests.
• Engage high-value prospects and newly registered customers to drive activation and first-time deposits.
• Reactivate dormant and inactive customers through personalized outreach.
• Coordinate with Customer Service, VIP, Retention, Payments, and Product teams to resolve issues.
• Document customer interactions and identify recurring customer pain points.
• Serve as a customer advocate by escalating trends and process improvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed