Customer Engagement Senior Analyst
About The Position
As the Customer Engagement Senior Analyst, you will ensure alignment between sales and delivery teams from a delivery standpoint. You will partner with sales on new/existing customer opportunities, advise on product capabilities and set up process and provide final solution recommendation. You will also communicate between production and customers and ensure program dates and deliverables are met. In this role, you will report to the Manager, Customer Engagement. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Requirements
- Ability to translate technical and functional requirements and collaborate with technical counterparts
- Can explain technical concepts in layman's terms to a non-technical audience
- Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
- High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
- Bachelor’s degree and relevant work experience, preferably in the Financial Services industry
- Excellent communication and interpersonal skills
- Internal and external customer facing experience
- Familiarity working with data
Nice To Haves
- Experience in the credit reporting, financial services or direct marketing industry is preferred.
- ETL Knowledge
Responsibilities
- Contribute to the full system lifecycle including client and sales engagement, requirements gathering, review the fulfillment of the solution, & coordinate resources for fulfillment
- Assist the technical team with developing an end-to-end processing solution that includes design, setup, test, delivery and documentation.
- Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results.
- Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery.
Benefits
- Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
- Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
- Tax‑advantaged HSA and FSA accounts
- Company‑paid basic life and AD&D
- Optional voluntary life and AD&D for you and your family
- Short- and long‑term disability
- Legal plan
- Pet insurance
- Travel accident coverage
- Adoption assistance
- Fertility planning coverage
- Caregiver support
- Dependent Care FSA for possibility of an employer match
- Complimentary Care@Work membership
- Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
- 401(k) with employer match
- Employee Stock Purchase Plan (ESPP)
- Financial wellness resources
- Career coaching
- Optional long‑term care insurance
- Tuition reimbursement
- Flexible time off for exempt employees or paid time off for nonexempt employees
- Up to 12 paid holidays per year
- Commuter benefits
- Employee discounts
- Charitable gift matching
- Paid volunteer time off
- Corporate volunteer events
- 24/7 support including professional therapy, coaching, and emotional well‑being programs
- Guided meditation and resources that support physical, mental, social, and financial wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
