Customer Engagement Manager

Falconwood, Inc. • Remote,

2d • $118,000 - $125,000 • Onsite

About The Position

Falconwood, Inc. is a small, woman/veteran-owned business providing executive level consultants and programmatic support to Department of Defense Information Technology (IT) initiatives and programs. We provide expert consultation on a diverse range of IT subjects focusing on acquisition strategy, project management, Information Assurance, and engineering. We have an immediate opening for a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN).

Requirements

• Minimum SECRET clearance with Single Scope Background Investigation (SSBI)
• 7+ years of IT experience
• Experience with Department of Navy (DON) IT environments, specifically NMCI
• Experience with network transitions/migrations
• Excellent public speaking and personal interaction skills
• Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint
• Ability to work on a team, while keeping overall project goals on schedule
• Ability to work independently with minimal or no oversight, and demonstrate exceptional written and oral communications skills
• Exemplary customer/client management skills and techniques
• Excellent organizational skills

Nice To Haves

• CISSP certification
• Security+ certification
• Experience supporting Information Assurance activities
• Familiarity with DON network architecture
• Familiarity with NMCI service delivery functions
• Familiarity with common NMCI processes and tools

Responsibilities

• Support the NEN Program Office as a liaison to Department of Navy stakeholders, including Chief Information Officers (CIOs) and Customer Technical Representatives (CTRs) in support of their IT service requirements
• Provide contract oversight to ensure that IT service requirements are met and that IT services are delivered in accordance with the contract(s) in place
• Provide project management oversight for contractual obligations including but not limited to IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects
• Support new and unpriced IT requirements from initiation to delivery, assisting in translating customer needs into actionable requirements
• Address/Identify contract execution issues and potential deficiencies
• Develop action plans to mitigate customer and vendor contract disputes
• Promote customer satisfaction through efficient and effective communication and proactive management of issues impacting service delivery, and facilitate stakeholder engagements as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed