Customer Engagement & Loyalty Co-Op

EF Education First / Hult • Cambridge, MA

4d • $23 • Hybrid

About The Position

We are looking for a customer-focused and detail-oriented individual to join the
Customer Engagement and Loyalty team in EF Educational Tours. This
entrepreneurial team builds loyalty and strengthens EF’s brand by creating
unique opportunities for customers beyond their tour experience. For example, we
oversee initiatives for our VIP customers to explore the world with other
educators, prepare first time tour leaders with experiential trainings to Europe
and Latin America, as well as drive repeat business and referrals through our
Global Rewards Program. In this role, you will be directly involved in executing
tasks that help reinforce desired ideal customer behaviors, communicate with
loyal and new customers, and manage internal and external requests that help
elevate the customer experience and increase overall retention. This role is the
engine behind fulfilling redemption requests and a source of information on our
Global Rewards Program for both sales teams and customers.

Requirements

• Able to work efficiently and prioritize delegated tasks.
• A self-starter and fast learner.
• Well organized with impeccable attention to detail.
• Strong communicator, approachable, helpful, and friendly.
• Able to work collaboratively with the Customer Loyalty team.
• Enthusiastic learners’ mentality.

Responsibilities

• Communicate professionally with customers and colleagues via phone and email.
• Address inquiries and efficiently process requests related to our Global Rewards program.
• Organize and record customer redemption interactions through our internal customer relationship management (CRM) software.
• Partner with members of the Loyalty team to ensure seamless support and meet customer needs.

Benefits

• This is the most fun, high caliber place you’ll ever work.
• Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people.
• When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed