Manager, Loyalty Engagement & Training
About The Position
We are looking for a relationship‑driven, commercially minded, and highly engaging Manager, Loyalty Hotel Engagement & Training to serve as the primary liaison between I Prefer Hotel Rewards and our participating hotels. This role is responsible for ensuring consistent program adoption, high‑quality execution, and strong performance across the hotel portfolio. As a subject matter expert, the role leads hotel onboarding, engagement, and training strategies that drive member enrollment, revenue growth, loyalty compliance, and consistent delivery of the I Prefer value proposition at the property level. The Manager, Loyalty Hotel Engagement & Training partners closely with regional Engagement Specialists, hotel Loyalty Ambassadors, and internal loyalty teams to deliver scalable and effective training, reinforce best practices, and activate initiatives that strengthen hotel participation and overall program results.
Requirements
- Highly organized with strong attention to detail
- Excellent written, verbal, and presentation skills
- Proven ability to manage multiple initiatives and stakeholders
- Strong relationship-building and influencing skills, including a positive “team-player” attitude
- Ability to work independently and cross-functionally
- Experience supporting or managing a hotel loyalty program strongly preferred
- Creative and engaging approach to training design and facilitation
- Ability to adapt communication style for diverse audiences
- Multilingual capability a plus
- Willingness to travel up to 20%
Nice To Haves
- Experience in hospitality or loyalty
- Hands-on hotel operations experience (guest services, reservations, front office)
- Working knowledge of Property Management Systems (PMS)
- Experience partnering with hotels across regions or brands
Responsibilities
- Hotel Engagement & Program Adoption
- Lead hotel engagement strategies that drive enrollment, revenue, and program participation
- Build strong relationships with hotel leadership, Loyalty Ambassadors, and regional teams
- Develop and execute incentive programs, competitions, and initiatives to increase hotel performance
- Serve as a trusted advisor to hotels on loyalty best practices and operational excellence, sharing relevant case studies, and success stories
- Partner with internal loyalty, marketing, and operations teams on initiative rollouts
- Communicate program updates, enhancements, and priorities to hotels
- Training & Onboarding Excellence
- Own the onboarding and training experience for new hotels, ensuring consistent and high-quality program adoption
- Design and deliver engaging loyalty training for existing hotels (virtual and in-person)
- Maintain global training calendars, materials, and onboarding schedules
- Establish and manage a centralized repository of training resources and best practices
- Collect feedback, measure effectiveness, and continuously improve training content
- Program Performance & Compliance
- Identify opportunities to optimize hotel engagement and loyalty outcomes
- Support property audits and reinforce loyalty standards from a training and engagement perspective
- Enforce service and program standards through education and training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
