Customer Engagement Lead

Aggreko•Toronto, ON

2d•CA$90,000 - CA$108,000

About The Position

Aggreko is seeking a Customer Engagement Lead to join their team in Edmonton, Vancouver, Brampton, or other locations as required. This role is responsible for strengthening customer relationships by improving the end-to-end customer experience through operational excellence, proactive engagement, and continuous improvement. Aggreko provides power, heating, cooling, and oil-free air solutions for various clients, from events to long-term industrial operations.

Requirements

5+ years of experience in customer success, operations, account management, service delivery, or a related field.
Strong understanding of operational processes and how they impact customer outcomes.
Proven ability to build relationships with customers and internal stakeholders at all levels.
Experience using data and insights to identify opportunities and drive improvements.
Strong problem-solving, communication, and influencing skills.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to lead initiatives without direct authority.

Responsibilities

Develop and maintain strong relationships with key customers, acting as a trusted advisor and primary escalation point for service-related opportunities.
Proactively engage customers to understand business needs, measure satisfaction, gather feedback, and identify opportunities to improve value delivered.
Lead customer reviews, feedback discussions, and action plans to strengthen partnerships and retention.
Identify trends in customer concerns and translate insights into operational improvements.
Partner with operations teams to improve processes, service consistency, responsiveness, and customer outcomes.
Collaborate with leaders to resolve customer challenges and drive sustainable solutions.
Support change initiatives that impact customer experience and operational performance.